FAQ
When will my order ship?
Since we ship from different logistics centers worldwide, the specific shipping time depends on your location and will vary. We will ship your order as soon as possible and deliver the product to you.
How do I cancel my order?
We only support order cancellation within 12 hours of placing your order. After 12 hours, the order may have already been processed and is preparing for shipment or has already been shipped. Once the order enters the shipping process, we cannot cancel it. We sincerely apologize for any inconvenience this may cause. We pride ourselves on providing fast service, which includes shipping your order as quickly as possible.
Customized products cannot be cancelled once ordered.
What currency will I pay in?
All our orders are settled in US dollars.
Will I receive a confirmation number after placing my order?
Yes, all customers receive an order number after placing an order. If you still haven't received it, please check your spam/junk mail folder.
If you still haven't received your order number within 24 hours, please contact us.
Who should I contact if there's a problem with my order?
All inquiries can be sent via email.
Is it safe to checkout on this website?
You can rest assured that shopping here is safe and secure.
If I enter my email address, will you sell my information?
A: We do not sell customer information. Emails are only used for follow-up and sending information about our promotions and coupons.
What is our return policy?
If there are any issues with your order (e.g., product defects, order errors, damaged orders, etc.), please contact us within 7 days of receiving your order. We will be happy to assist you in reviewing the situation. If approved, we will replace the item for you. Please do not return any items before your return request is reviewed. Our customer service team will review your request and send follow-up instructions. nexoviashop reserves the right to refuse any return request.
You are responsible for your return shipping costs. Original shipping costs are non-refundable.